Posterous theme by Cory Watilo as adapted by Jamie Graham

A victory of sorts

written on Sunday 21 August 2011 and filed under [bbc] [lying liars]

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I case you don't remember, a couple of months ago I took issue with the BBC over something very minor - the way they were displaying the telephone number for people wanting to take part in John Barrowman's godawful variety show. I know it sounds petty, but why show numbers wrongly when it's so easy to show them correctly?

The BBC replied to me with an out-and-out lie. They said that they displayed numbers in an easy-to-remember format, even though this meant the numbers were actually wrong. If that were true, there would've been research to prove it: hand it over. They ignored me, so I submitted a freedom of information request to get the research. After much searching, the BBC came back: there is no research (surprise!). So I complained to the BBC Trust.

At last I feel the BBC has listened to me. The reply shows that, for once, the BBC read my complaint rather than scanning it and assuming the contents. They admit that BBC Complaints isn't up to the job at the moment and needs reform. I suspect the problem is that most complaints are from out-and-our ranting nutjobs with an agenda to push or an axe to grind. Actual complaints from the relatively sane are getting buried under these mad ones and BBC Complaints is treating all comments like they're coming from Scientologists, internet conspiracy theorists and members of the Tory right. So reform is due and it probably needs them to step back from giving personalised but wrong replies and instead go back to the old system they used in the 1970s -- pre-printed cards reading "Dear ______ Thank you for your comment, which the Director General was pleased to receive. Yours sincerely, <BBC manager>" -- for the nutters, since no reply will satisfy a nutter, and personal responses for those asking serious questions or for general information.

My faith in the BBC is thus restored to a degree. I still don't like that the knee-jerk, gut reaction was to tell a lie. But I'm willing to trust the Trust to work on that. I'll still keep an eye open for the BBC telling lies in its editorial output -- these things don't happen in isolation, they get into the culture -- but I'm pleased that a bit of the BBC, of my BBC, our BBC, the best broadcaster in the world, is on the case.

Lightning tree and other symbols

written on Thursday 18 August 2011 and filed under [1970s] [follyfoot] [television]

Follyfoot is too early for me to have seen it, although it was repeated several times. I still didn't see it because drama series about horses have never appealed to me (they're for girls). For that matter, much of the made-on-film children's drama of my childhood didn't appeal to me. It was usually stultifyingly dull, worthy and often ended with a message, sometimes quite divorced from the plot, a message that we should be nice to each other or look both ways before crossing the road or obey our teachers or not leave your grandfather's house to go live with Fräulein Rottenmeier or the like. Fuck that: I wanted adult drama, where the message, if there was one, was a bit more subtle. Often.

But I may have missed out. The theme tune, by The Settlers, is a jaunty, folky number that I really like, albeit sadly not anything whatsoever to do with the plot of the show as far as I can see (the show was about horses, not exciting fires in fields). Also, Steve Hodson, the male romantic lead, is very cute by 1970s standards. Probably less so now. Also also, it had Desmond Llewelyn in it! Q! I now think I'd quite liked to have seen him read out words in Follyfoot, having seen him read out words in a number of other things.

Best of all: the above video has the YTV frontcap left on. I loved frontcaps -- you always knew what you were getting next. Silver man-horse-flag combo: something shot on cheap video. Big white star/cross thing: something shot on film in the countryside/near the sea/both. Ilk lee-moor bah-taaaat!: something more worthy than it should be by rights. Big gold ship (amazingly rare): programme on film involving Plymouth in some way. Silent pointy G: something even more worthy than Yorkshire was putting out.

Them were the days.

I'm not upset that you lied to me, I'm upset that from now on I can't believe you

written on Saturday 13 August 2011 and filed under [bbc] [lying liars]

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A fortnight ago, I escalated a complaint from BBC Complaints to the BBC Trust when BBC Complaints appeared to have told me a bare-faced lie. So far, no reply from them. But evidence has emerged that BBC Complaints do indeed, as I feared, lie to people who complain as a matter of routine.

During the recent riots, the BBC helped themselves to images and videos they found online. These were then credited on-screen to a website, not the original cameraperson. Andy Mabbett challenged BBC Complaints about this -- rightly believing that broadcasters should credit the person behind the lens rather than the method of hosting the file. After all, if you show someone a photo and they ask you who took it, you don't reply "The Family Album volume 7" or "the photo belongs to iPhone 4", do you? (And if you do, seek help).

Worse, the BBC credited the photos to Twitter, who didn't at that time even host images. The images were hosted on sites like twitpic and yfrog -- they were just found using Twitter. "Who took this photograph? Oh, it was ICI, because the plastic sheeting covering them in the album was made by them".

Broadcasters should be doing a little extra research -- and it's honestly just two clicks, not a punt up the Amazon. Now: the churnalist in question is sat at a PC. They see a retweet of an interesting photo and download it, crediting Twitter. In future: the journalist in question is sat at a PC. They see a retweet of an interesting photo and download it, noting the @username of the person who posted it on twitpic or yfrog or the like. It's not brain surgery, it's basic journalism and the @username is in huge type at the top of the page. It's not like they need a giant calculator and Fred Harris on hand to interpret the results.

Now here's the rub. Mabbett complains in strident tones. BBC Complaints reply, having only skimmed what he said (they say he was calling on them to stop using Twitter as a source. He wasn't). The person replying says:

Twitter is a social network platform which is available to most people who have a computer and therefore any content on it is not subject to the same copyright laws as it is already in the public domain.

This is not true. Not one part of this is true. Not, even for a moment, is any of it true. Yes: BBC Complaints have lied to another stakeholder to try to make them go away. The BBC have been caught red-handed at a practice that all journalistic organisations have fallen into because it's cheap and quick and lazy. But we hold the BBC to a higher standard, whether they like it or not, because we all, collectively as a nation, own our BBC.

And the BBC does have some really good arguments instantly at hand for using the images with a correct credit: "fair dealing", prior publication, expectation of reuse, the host's terms and conditions... lots of arguments. But they, again, resorted to telling an out-and-out lie instead.

I know this is how society now works. Big organisations now regularly, as a default, lie to us. 'Dave' Cameron can hardly open his mouth without letting a lie slip out. Gideon Osborne runs with them from both ends. Nick Clegg sleeps with a blankie made out of lies sewn together. British Gas has just stopped door-to-door selling because of the lies their representatives spew on the doorstep. Even the Co-operative has lied to me in the last 6 months, as a reflex, without a qualm. Lying is now normal.

Nevertheless, I say again: I love the BBC and I'd happily pay double the licence fee (it'd still be great value compared to Sky). But the lying has to stop. Now.